Processing Times

• UK Orders:
  Orders are processed within 1–2 business days (Monday–Friday).
  
• International Orders:
  Orders are processed within 1–2 business days (Monday–Friday).

Delivery Times

• UK Shipping:
  Delivery takes 3–7 business days (Monday–Friday)
  Total delivery time (processing + shipping): 4–9 business days
  
• International Shipping:
  Delivery takes 3–10 business days (Monday–Friday)
  Total delivery time (processing + shipping): 4–12 business days

Order Cut-Off Time:

• Our daily order cut-off is 23:00 GMT (UK Time).
• Orders placed before 23:00 will begin processing the same business day.
• Orders placed after 23:00 will begin processing the next business day.

You can track your order anytime on our Order Tracking Page using your tracking number.

We offer free shipping on all orders — both within the UK and internationally.

If you notice that you provided an incorrect address, please contact our customer service team as soon as possible. We’ll do our best to update the details before your order is shipped. Unfortunately, if the package has already been dispatched, we may not be able to change the delivery address. In that case, the order may be returned to us, and we’ll contact you to arrange reshipping (additional shipping costs may apply).

We have a 30-day return policy, which means you have 30 days after your parcel has been delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Return & Refund policy

While we do not offer exchanges, if your item is damaged or incorrect, we will issue a full refund or send a replacement, depending on availability and your preference.

We ask customers to cover return shipping costs as part of our commitment to reducing unnecessary returns and minimising our carbon footprint. Each return shipment contributes to emissions, and by encouraging more mindful purchases, we aim to reduce environmental impact.

Unfortunately, we can only accept returns that are requested within the specified return period stated in our policy. If your item falls outside this window, we’re unable to process a refund or exchange. However, if your product has a manufacturing defect or arrived damaged, it may still be covered under our guarantee, please contact our customer service team with your order details so we can review your case.

We recommend checking the size guide on the product page. Simply click on the "size chart" located just next to the size selection menu to discover the fit that’s best for you.

Yes. Our guarantee covers manufacturing defects and any damage discovered when you receive your item. Please note that it does not cover accidental damage, normal wear and tear, or damage caused by third parties. If you receive a damaged product, contact our customer service team with your order details and photos so we can quickly arrange a replacement or refund.

We do our best to ensure product images reflect the true colors. However, slight variations may occur due to lighting or screen settings.